Retail Hell

As we approach the holiday shopping season- and Black Friday looms- I want to ask you a question;

You are shopping, especially in a low-pressure, casual environment like a hobby shop. You ask the guy wandering around the shop, checking on customers, a question about a product. Do you want the clerk to lie, and tell you it's great no matter what, or validate your existence and confirm your thoughts, or do you want an honest opinion/appraisal.

If you say honest opinion/appraisal, what do you do when the retail wage-slave tells you something bad, or something you don't want to hear?

Also, would you return a plastic airplane model with a broken propeller, or just fix it with model glue? Hey, I just consider it an extra, undocumented step myself....